Mystery HOLIDAYs™ FAQs

Where will you wake up on day one? It’s sure to be somewhere more exciting than your friend’s sofa. Your destination is allocated from one of three tiers:

🥉 Bronze Tier (2 nights, Europe): Iconic city breaks and hidden gems like Paris, Rome, Lisbon, Prague, Marrakech, and more.

🥈 Silver Tier (4 nights, Sun & Islands): Sun-soaked spots like the Greek Islands, Canaries, Amalfi Coast, Turkish Riviera, and more.

🥇 Gold Tier (7 nights, long haul): Once-in-a-lifetime escapes like Phuket, New York, Caribbean, Cancun, and more.

Wherever you land, one thing’s guaranteed—you won’t be stuck somewhere dull. Every destination is a proper holiday. No industrial estates. No dodgy hostels. Just good vibes.

We’ve removed the “middleman” and the faff. Our smart-matching algorithm puts you in the driver’s seat from the first click.

• No Vouchers & No Waiting: Voucher sites make you wait for a third-party agent to call. With us, you pick your dates, see your price, and boom—you’re booked. It’s instant confirmation with no codes to redeem and no pushy follow-up calls.
• You Choose Your Specific Airport: Other deals use vague groups like “London, Midlands, or Scotland.” We let you select your exact airport (like Gatwick, Bristol, or Edinburgh) and travel date right at the start. What you pick is what you get.
• No Hoops, No Surprises: In the “voucher world,” a £99 headline price rarely stays £99. You usually run into admin fees and “seasonal supplements” hidden in the small print. With us, what you see is what you pay. Your price is locked in at checkout with no hidden costs creeping in later.

A big dollop of excitement comes as standard, but you’ll need more than that.

• Direct return flights
  Handpicked flights from your chosen UK airport.
• Vetted 3-star+ hotel
  A handpicked, quality-checked stay at a 3-star or above hotel.
• Cabin bag
  One small personal item for your flight such as a tote or backpack.

You choose your exact departure airport when booking—no guessing or jetting off from the middle of nowhere. Real airports. Real dates. Locked in upfront.

We cover:

London: Gatwick, Luton, Stansted and Southend

South: Bristol

Midlands: Birmingham and East Midlands

North: Manchester, Liverpool, Newcastle and Leeds Bradford

Scotland: Edinburgh and Glasgow Prestwick

We use a weighted random allocation model to ensure every customer has a fair chance. While the vast majority of our adventures are curated as Bronze Tier 2-night breaks, a small number of lucky explorers are randomly upgraded to Silver or Gold durations. These allocations are completely random, applied equally to everyone, and are never influenced by your chosen airport or when you book.

The moment your booking is confirmed, your holiday tier (Bronze, Silver, or Gold) is revealed instantly on your screen. You’ll receive an immediate confirmation email, followed by your exact destination and full travel documents within 48 hours. No redemption codes, no waiting for phone calls—just a straight-to-inbox holiday.

Yes. Here’s what to expect:

Bronze (2 nights): Always direct—with at least 40 hours at your destination.

Silver (4 nights): Always direct.

Gold (7 nights): May include a connection—maximum 6 hours and no dodgy stopovers.

We only use hand-picked hotels rated 3-stars or higher. Every stay is vetted for quality and must maintain a consistent guest rating of at least 7/10 on Booking.com or 3.5/5 on Tripadvisor. You’ll always have a clean, comfortable room with a private bathroom as standard.

We choose hotels with great transport links to the city centre, so you spend less time commuting and more time exploring.

There are no hidden fees in our booking price. To keep things transparent, here are the standard travel costs not included in your package:

• Local Taxes & Charges Some cities charge a small mandatory tourist tax. This is payable at the hotel and will be confirmed in your itinerary once your destination is revealed.
• Luggage & Seats Your booking includes one small personal item. You can easily add checked bags or select specific seats directly via the airline’s login after your reveal.
• Hotel Deposits & Meals Your stay is on a room-only basis. Some hotels may request a standard security deposit at check-in for incidentals, and you can usually upgrade to include breakfast once you arrive. 
• Transfers
  Airport transfers are not included, giving you the freedom to choose between a quick taxi, a bus, or a train once you land.

Once your destination is revealed 48 hours after booking, the location is final. To keep the mystery fair for everyone, we do not allow destination swaps or changes once the travel documents are issued.

However, we understand a longer trip or specific dates might not fit your schedule. Your tier is revealed on screen immediately after payment, while your destination remains a mystery for 48 hours. If you are allocated a Gold (7 nights) or Silver (4 nights) tier and cannot commit to that stay, you have two options:

1. Tier Swap: You can request to move down to a shorter tier, such as Bronze (2 nights).
2. Date Change: You can request to move your trip to alternate dates while keeping your original allocated tier.

Please note that Tier Swaps only work downward; you cannot move from a Bronze or Silver allocation to a longer stay.

To request a Tier Swap or Date Change, you must email support@mysteryholidays.co.uk within 30 minutes of your tier being revealed on screen. Once the swap or change is processed, the new allocation will be final.

Let us know immediately after booking and we’ll do our best to accommodate them with your hotel and airline.

Yes. Choose Solo when you book. Solo travellers can be allocated any tier.

Yes, but most rooms are for two. Kids pay the same as adults, and there are no specific discounts for children.

Yes, Mystery Holidays are ABTA and ATOL-protected as part of our Peace of Mind Guarantee, so you can embark on your next adventure knowing you’re in safe hands.

If you are unable to travel due to personal circumstances, we are unable to offer a refund. This is because we work with our suppliers to secure non-refundable fares and accommodation in advance, which allows us to offer you the best possible prices for your mystery holiday. For protection against unexpected personal changes, we strongly recommend that you have a comprehensive travel insurance policy in place.

In the event of a major flight schedule change or cancellation, we will offer to rebook your flights free of charge or provide you with a full refund. Additionally, if the FCDO advises against all travel to your destination, we will either arrange an alternative destination for you or issue a full refund as part of our Peace of Mind Guarantee.